1. Quick Fix Checklist
- Refresh browser / clear cache / use incognito mode
- Check login session expiry and permissions
- Check credit balance and payment status
- Check service status and announcements
- Verify supported formats and file size limits
- Save/back up your work before retrying
2. Service Status & Announcements
- Where to find maintenance and outage notices
- Configuring notification settings (email / in-app)
3. Login, Account & Permissions
- Unable to log in / social login errors
- Workspace invitation and permission issues (view / edit / ownership)
4. Payments & Credits
- Payment failure / suspected duplicate charge
- Delay in credit recharge being reflected
- Receipt / tax invoice issues
- Checking refund and cancellation policies
5. Image Generation Failures & Anomalies
- Stuck in queue / timeout
- Results appear black / low resolution
- Prompt not reflected well (relevance issues)
- Reference image / sketch upload failure
6. Video Generation Failures & Anomalies
- "Image required" error
- Engine / duration setting errors
- Render failure / interruption
- Cannot play after download (codec / container / browser compatibility)
7. Quality Issues (General)
- Broken hands / text, noise / distortion
- Style consistency breakdown (template vs. LoRA)
- Prompt tuning tips (length / syntax / keywords)
- Upscale failure / artifacts
- Inpaint boundary visible / color bleeding
- Background removal edge / hair handling
- Outpaint composition collapse
9. Editor / Export & Download
- Timeline / layer lag or stuttering
- Subtitle / font rendering issues
- Export failure / oversized file
- Recommended formats, codecs, and bitrates
- Content review pending / delayed
- Checking rejection reasons / resubmission process
- Responding to copyright / likeness / guideline violations
11. Workspace & Sharing
- Moving / deleting / restoring folders
- Link sharing / external access issues
- Transferring ownership / disbanding a team
12. File & Asset Management
- Supported formats / maximum file size and resolution
- Thumbnail / preview generation failure
- Metadata corruption / timestamp issues
13. Browser, Device & Network
- Recommended browsers / versions / hardware acceleration
- Mobile limitations / upload failures
- Proxy / VPN / corporate network restrictions
14. Data, Security & Privacy
- Data retention, expiry, and deletion requests
- Reviewing access logs and activity history
- Required information (reproduction steps / sample files / screenshots / timestamps)
- How to export and attach logs
- Response time and priority policy