Frequently Asked Questions (FAQ)
Summary: Answers to frequently asked questions about using XBRUSH, organized by category. If you can't find what you're looking for, please use Contact Support.
1. Getting Started
Can I try it for free?
Yes, XBRUSH provides 100 free credits at sign-up, and you can earn up to 400 more with missions. You can use the free credits to try the image generation feature directly. Some advanced features such as video generation require additional credits. For details, see the Billing Guide.
Which social logins are supported?
XBRUSH supports social login with Google, Kakao, and Naver accounts. You can also sign up directly with an email address and start using the service immediately after verifying a 6-digit code. For details, see the Login Guide.
How do I change the language or region?
When you are logged in, click your avatar at the top right and choose Language (English / 한국어). On logged-out pages, use the KO / EN button at the top right of the header. XBRUSH currently supports Korean and English, and the change takes effect immediately. For details, see the Language & Settings Guide.
2. Credits · Billing · Receipts
What are credits and when are they deducted?
Credits are the billing unit used when performing AI tasks in XBRUSH (image/video/audio generation, enhancement, etc.). How much is deducted depends on the engine, resolution, and how many outputs you ask for:
| Task | Approximate cost |
|---|---|
| Image generation | About 2 credits per image — generating 4 images with Z-Image Turbo costs 11.2 credits |
| 5-second video | Tens of credits per clip, varying widely by engine and resolution |
| Apps tools | Shown on the run button — Background Removal reads Remove Background −10 |
The number on the button is the number that counts. Workspace, Apps, and Open Studio all display the exact cost on the generate/run button before the job starts. Treat the figures above as ballpark guidance only, and check the button for the engine you actually selected.
Do generated files carry a watermark?
Images never carry a watermark on any plan. Videos generated on the Free plan carry a small watermark, which is removed entirely when you upgrade to a paid plan.
What is the difference between a subscription and a credit top-up?
A subscription means paying a fixed amount monthly or annually to receive credits regularly. There are 3 paid plans: Basic (2,000 credits a month), Pro (12,000 credits a month), and Max (25,000, 50,000, or 75,000 credits a month). Annual billing gives you 2 months free. For current pricing, visit the pricing page. A credit top-up is a one-off purchase of additional credits whenever you need them, bought separately from your plan; purchased credits expire 12 months after they are received.
If you need more credits every month, consider a Team Pack — a recurring add-on that grants monthly credits plus one extra team seat, available on the Free plan or a paid plan. See the Billing Guide for all four products on the pricing screen: subscription, one-off credit purchase, storage add-on, and team packs.
How do I get a receipt or tax invoice?
After payment, a card slip and receipt are automatically sent to your registered email. If you need a tax invoice, please contact support@xbrush.ai with your payment details. Separate guidance is available for corporate clients with team subscriptions.
What is the refund/cancellation policy?
If no credits have been used, you can get a full refund within 14 days of purchase. Annual plans can also be refunded after that for the remaining months: annual charge − (months elapsed × monthly list price). To request a refund, go to Team Settings > Billing Info or contact support@xbrush.ai with your payment details. To cancel a subscription, press Cancel Subscription in Team Settings > Billing Info — it ends on the next billing date.
What is the difference between refill credits and owned credits?
Refill Credits are the monthly credits from your subscription plan and team packs; unused plan credits carry over until the next month (up to one month of credits, on paid plans). Owned Credits come from credit purchases, coupons, gifts, and rewards; purchased credits expire 12 months after they are received. As Team Settings > Billing Info puts it: "Refill credits are used first, then owned credits." See Credit Usage History for more details.
3. Account
How do I reset my password?
Click "Forgot Password?" on the login page, enter the email address you signed up with, and follow the reset link sent to your inbox. Your new password must be 8 or more characters and include a special character and an uppercase letter.
If you are logged in, you can also open the avatar menu › Profile Settings › Password & devices and click Confirm under Change Password — a password reset code is sent to your email.
Note: Social login users (Google, Kakao, Naver) do not have a separate XBRUSH password. Manage your password through your social account provider.
For more details, see the Login Guide.
Are there any bonus credits or reward events?
Yes. On your profile (avatar menu › Profile Settings › Basic info), the Reward Events section offers Survey Reward (100C), First Image Reward (50C), Team Rename Reward (50C), and Team Invite Reward (100C) — click Apply to claim each one. You can also check in once a day with Check-in in the avatar menu to receive credits and generation tickets. Follow XBRUSH announcements for seasonal promotions.
How do I delete my account?
Open the avatar menu at the top right › Profile Settings, select Delete account in the left sidebar, enter your account email, and click Delete Account. Account deletion is permanent — all content, credits, and subscription data will be removed. For full instructions, see My Profile.
More FAQs