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Contact Us

Summary: You can reach XBrush support via email (contact@lightweight.kr). Technical support inquiries receive a response within 1–2 business days.

Support Channels​

XBrush provides support through the following channels:

ChannelAddressBest ForAverage Response Time
Emailcontact@lightweight.krTechnical support, billing & refunds, business proposals, bug reports, feature requests1–2 business days

Guide by Inquiry Type​

Technical Support​

If you encounter an error or issue while using the service, please contact us at contact@lightweight.kr. Including the following information will help us resolve your issue more quickly:

  • The screen or feature name where the problem occurred
  • The error message (screenshots recommended)
  • The browser and operating system you are using
  • Steps to reproduce the problem

Billing and Refunds​

Billing inquiries are processed within 1–2 business days. Refunds are only available within 7 days of payment and only if the credits have not been used. When requesting a refund, please include the payment date, amount, and payment method.

For detailed refund policies, refer to the Billing Guide.

Tax Invoice Requests​

If you need a tax invoice, please send the following information to contact@lightweight.kr:

  1. Business registration number
  2. Business name
  3. Representative's name
  4. Business address
  5. Business type and category
  6. Contact person's email address

Business and Team Subscriptions​

If you need a large-scale team subscription or an enterprise agreement, please contact us at contact@lightweight.kr. Let us know your team size and required features, and we will provide a tailored proposal.

Bug Reports​

If you discover a bug in the service, please send a report to contact@lightweight.kr using the format below. Reproduction steps and environment details are needed for a prompt fix.

[Bug Report]
- Location:
- Bug description:
- Steps to reproduce:
- Browser/OS:
- Screenshot or screen recording:

Contact Information​

Frequently Asked Questions​

Before reaching out, please check the FAQ first. You can quickly find answers to common questions about credits, billing, and image/video generation.

Social Media​